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kala.ganapathy@gmail.com

Work Experience
Experience Level:
2 - 5 years
Description:
• Accomplished, customer focused professional with 7+ years experience supporting customers in diverse industries. • Solid reputation for productivity, problem resolution and professionalism. • Proactive self-starter known to initiate process improvements to increase staff productivity. • Excellent communication and diagnostic skills, consistently solves problems and rarely escalates issues. • Proficiency in MS Office, Excel, PowerPoint and Outlook.
 
Private Voice Coach
 
Self-Employed (Part-Time)
 
January 2005 - Present
 
Motivate, inspire, and direct a wide range of students of varied ages and artistry. Refine presentation skills and instill a deep appreciation for music.
 
Registered Financial Services Associate
 
E*Trade Financial
 
August 2003 - January 2005
 
• Counseled clients on a wide range of issues pertaining to cost basis, funds transfer, trade clearance, margin requirements, product offerings, account functions and resolved complex customer service issues. • Awarded two salary increases in six months for excellence and given training and mentoring responsibilities.
 
Customer Support Associate
 
Aqueduct, Inc.
 
September 2001 - December 2002
 
• Actively listened to customer needs and delivered products and solutions that exceeded those needs. • Entrusted with the responsibility of reporting productivity numbers for a team of 12 service professionals.
 
Sales Associate
 
Residential Real Estate
 
September 1998 - February 2001
 
• Initiated a consultative sales approach, by matching clients’ needs and requirements with products and services. • Fostered mutually satisfying business relationships with ancillary service providers resulting in referrals.
 
Legal Assistant
 
Law Offices of Kumar
 
May 1996 - December 1997
 
• Supported the delivery of quality immigration services to clients by performing initial intake, completing forms, and filing application packets. • Spearheaded office automation project resulting in a 25% time-cost saving.
Desired Employment
Industries:
Clerical/Administrative
 
Customer Service
Minimum Salary:
$35000/Per Year
Position Type:
Full Time
Desired Travel:
0% travel
Willing to relocate?
No
Education
Languages Spoken:
English
 
Hindi
 
Tamil
Work Authorization:
United States
 
United States
 
United States
 
University of Phoenix
 
Master's Degree
 
Administration/Management
 
July 2009 - August 2011
 
Course highlights: Finance, Economics, Operations, Human Resources, Strategy, and Marketing. GPA: 3.89
 
Mount Carmel College
 
Bachelor's Degree
 
Psychology
 
June 1989 - May 1992
 
Majored in Economics and Psychology with a minor in Sociology, GPA: 3.6
kala.ganapathy@gmail.com's Resumes
resume_name
Kala
KalaG