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Work Experience
Experience Level:
2 - 5 years
• Accomplished, customer focused professional with 7+ years experience supporting customers in diverse industries. • Solid reputation for productivity, problem resolution and professionalism. • Proactive self-starter known to initiate process improvements to increase staff productivity. • Excellent communication and diagnostic skills, consistently solves problems and rarely escalates issues. • Proficiency in MS Office, Excel, PowerPoint and Outlook.
Private Voice Coach
Self-Employed (Part-Time)
January 2005 - Present
Motivate, inspire, and direct a wide range of students of varied ages and artistry. Refine presentation skills and instill a deep appreciation for music.
Registered Financial Services Associate
E*Trade Financial
August 2003 - January 2005
• Counseled clients on a wide range of issues pertaining to cost basis, funds transfer, trade clearance, margin requirements, product offerings, account functions and resolved complex customer service issues. • Awarded two salary increases in six months for excellence and given training and mentoring responsibilities.
Customer Support Associate
Aqueduct, Inc.
September 2001 - December 2002
• Actively listened to customer needs and delivered products and solutions that exceeded those needs. • Entrusted with the responsibility of reporting productivity numbers for a team of 12 service professionals.
Sales Associate
Residential Real Estate
September 1998 - February 2001
• Initiated a consultative sales approach, by matching clients’ needs and requirements with products and services. • Fostered mutually satisfying business relationships with ancillary service providers resulting in referrals.
Legal Assistant
Law Offices of Kumar
May 1996 - December 1997
• Supported the delivery of quality immigration services to clients by performing initial intake, completing forms, and filing application packets. • Spearheaded office automation project resulting in a 25% time-cost saving.
Desired Employment
Customer Service
Minimum Salary:
$35000/Per Year
Position Type:
Full Time
Desired Travel:
0% travel
Willing to relocate?
Languages Spoken:
Work Authorization:
United States
United States
United States
University of Phoenix
Master's Degree
July 2009 - August 2011
Course highlights: Finance, Economics, Operations, Human Resources, Strategy, and Marketing. GPA: 3.89
Mount Carmel College
Bachelor's Degree
June 1989 - May 1992
Majored in Economics and Psychology with a minor in Sociology, GPA: 3.6
kala.ganapathy@gmail.com's Resumes